Terms & Conditions

Please note that the following terms and conditions apply to all orders, purchases and supply of bridal dresses, separates and accessories.

Placing your order – description, price and payment

  • The description and price (“Price”) of your dress and accessories shall be specified on the order invoice which you will be generated when you place your order.

  • On placing the order/ payment of deposit, you agree that you are liable for the full Price of the order (dress and accessories).

  • You are required to pay a deposit amounting to 50% of the total Price (“Deposit”) for new orders and 100% of the total price for sample gowns, on the Order Date.

  • The Deposit / (Full price for samples) is not refundable or transferrable under any circumstanc

  • The balance of the Price (“Balance”) is due on or before the date you collect your dress . Please note that we do not accept cheques. 

  • In the event of a change of date, your balance due date can be moved within a 3 month window. Anything outside of this the original due date remains.

  • In the event of a cancelled event, please note you are liabale for the full balance of your order. All of our orders are made to order and so cannot be absorbed in to stock. Garments will be finished to your ordered size and available for collection or can be shipped as soon as balance is paid.

  • You may not remove your dress or accessories from our premises until the Balance has been paid.

  • Please note that sample sale dresses and accessories must be paid in full and removed from the premises at the time of purchase.

  • All dresses and accessories (including sample dresses) are non-refundable and non-exchangeable.

  • All garments are made to order and are non refundable. 

  • For made to order & bespoke brides, alterations are included to tailor the fit

  • Changs to design or the want for repeated alterations, going against the designers advice, will be subject to alterations fees

Liability

  • We shall not be liable in the event that you change your mind or your circumstances change. The Price must be discharged in full in all circumstances.

  • Please note that, by their nature, wedding dresses are delicate items and should be afforded extreme care. We shall not be liable for any damage to your dress arising from wear and tear, wilful damage, accident, negligence by you or any third party or use otherwise than as recommended by us or failure to follow our instructions or any alteration or repair.

  • We shall not be deemed to be in breach of these terms and conditions as a result of acts beyond our reasonable control including without limitation acts of God, war, riot, civil commotion or terrorist attack, malicious damage, compliance with any law or governmental order, accident, fire, flood or storm.

  • Please note that we cannot guarantee that another bride will not choose the same design of dress as yours.